Infographic: Reasons for Chargebacks

By June 12, 2017Blog

We posted recently about ways to optimize your chargeback reason codes. Chargebacks are a nasty cost of doing business when it comes to offering your customer’s electronic payment options. The chargeback process is also just as nasty because it is so confusing. We put together an infographic so you can see what categories your chargebacks should be going into and how to take that information and optimize to help your business prevent and control chargebacks better.

What is a chargeback? – when a cardholder disputes a transaction on their credit card with their card-issuing bank. The chargeback process is done by the card-issuing bank and when justified with an error will issue a provisional refund to the cardholder.